The Hackett Group Announces Strategic Acquisition of Leading Gen AI Development Firm LeewayHertz
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AI Customer Service Agent

LeewayHertz’s customer service chatbot seamlessly integrates your existing knowledge base and automatically resolves half of your support tickets. The AI chatbot leverages advanced large language models, including GPT-4, Mistral, Llama 2 and Gemini, to provide accurate, context-aware responses to customer queries.

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Advanced Features of Our Customer Service Agent

Conversational AI

Our chatbot is an advanced natural language generation bot with contextual awareness, capable of understanding and clarifying intricate queries and participating in meaningful customer interactions.

Multisource Answers

The agent can ingest data from multiple sources, such as your CRM system, customer feedback forms, product manuals, public URLs and more, ensuring the agent has access to all the information it needs.

Intelligent Question Routing

Our chatbot prioritizes complex issues and intelligently routes these conversations to your human support team, ensuring optimal issue resolution and customer satisfaction.

AI-powered Inbox

When intricate problems are forwarded to your human support team, representatives can swiftly draft responses and recap conversations for other team members, ensuring a collaborative issue resolution.

Omnichannel Support

The chatbot effortlessly maintains conversations across various platforms, including Messenger, WhatsApp, SMS, and more, ensuring consistent customer engagement regardless of the channel.

Human-in-the-loop

Customer support teams can review the chatbot’s responses and provide feedback, enabling continuous improvement of its output through Reinforcement Learning from Human Feedback (RLHF).

Automatic Multilingual Support

Our customer service agent detects the languages spoken by your business’s customers and resolves their issues, ensuring seamless communication across diverse global markets.

Voice Interaction

The chatbot’s voice interaction feature allows users to communicate with the chatbot using voice commands. This allows for a hands-free experience, ideal for mobile users or those who prefer spoken communication.

Unified Workflow Integration

Using APIs and SDKs, you can easily integrate the customer service chatbot into your workflow. Leverage its AI capabilities directly within your familiar tools, such as Slack, Microsoft Teams, or other platforms.

Why Choose Our AI Agent?

Streamlined Documentation

Reduce Support Ticket Volume

Our agent employs advanced LLMs like GPT-4, Gemini, Llama 2 and Mistral to provide accurate answers to customer queries, effectively reducing your team’s ticket volume.

Due Diligence

Reliable Responses

With built-in protective measures, the customer support bot ensures that responses are exclusively based on your support content, ensuring reliability and peace of mind.
Enhanced Incident Response

Customization Options

You can tailor our customer service chatbot with personalized responses for important inquiries while seamlessly routing other conversations to your support team.
Optimized Security Operations

Global Reach

Automated multilingual support allows the agent to identify and address issues in the languages spoken by your customers. This facilitates smooth communication across diverse global markets.

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